Provider-related questions

During this health crisis, we’re committed to supporting our customers, employees, and communities. As a result, we’ve adjusted our business operations and more than 90% of our workforce is working remotely. Rest assured, we’re fully operational and focused on providing you and your patients the services you need.

We know you have questions, and we want to help by answering some of the more common ones we’re hearing from providers.

Q: Will I still receive my rosters, capitation summaries, and capitation payments as scheduled?

A. Yes. If you currently receive a paper roster by mail, you’ll receive it by fax or email for now. Capitation summaries and payments will be distributed as scheduled on the 15th of the month. If you’re not using direct deposit, consider signing up to reduce the chance that your payment is delayed. Notify EDS Provider Relations at 515-878-1755 if you need to update your contact information or if you’d like to sign up for direct deposit.

Q: How do I get answers to questions about benefits and eligibility?

A: Email us at or call us at 800-722-9772. Please check your rosters for eligibility before calling. Our hours: Monday through Thursday from 8:00 a.m.–5:00 p.m.  and Friday from 8:00-3:00 p.m. (MT)

Q: Can I apply to be in your provider network?

A: Yes. Start the application process by calling 515-878-1755. Currently, there are no delays with new provider credentialing and onboarding.

This information is intended only as a general announcement. It is not a complete statement of the rights, benefits, limitations, and exclusions of the coverage described here. For cost and coverage details, contact your Principal Life representative.