Q: Will I still receive my rosters, capitation summaries, and capitation payments as scheduled?
A. Yes. If you currently receive a paper roster by mail, you’ll receive it by fax or email for now. Capitation summaries and payments will be distributed as scheduled on the 15th of the month. If you’re not using direct deposit, consider signing up to reduce the chance that your payment is delayed. Notify EDS Provider Relations at 515-878-1755 if you need to update your contact information or if you’d like to sign up for direct deposit.
Q: How do I get answers to questions about benefits and eligibility?
A: Email us at EDSCS@principal.com or call us at 800-722-9772. Please check your rosters for eligibility before calling. Our hours: Monday through Thursday from 8:00 a.m.–5:00 p.m. and Friday from 8:00-3:00 p.m. (MT)
Q: Can I apply to be in your provider network?
A: Yes. Start the application process by calling 515-878-1755. Currently, there are no delays with new provider credentialing and onboarding.